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Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

1. RETURNS & EXCHANGES:

1. In the event you received a damaged / defective product, you can initiate return by clicking the “Submit Return Request”.
2. Items can be returned within 7 days of delivery of the item.
3. In order to return any products, you are required to comply with the mentioned conditions below:

a. Please notify us receipt of damaged / defective product within 2 days of delivery to you.
b. Products should be unused.
c. The products should be returned in their original packaging along with the original price tags, labels, barcodes and invoices etc.
d. Products that have expired.
e. Packets that are torn, not sealed properly at the time of delivery.
f. The returned products are subject to verification and checks in order to determine the legitimacy of complaint / return.

4. The customer shall not get an exchange or refund under the following conditions:

a. When the packet is opened and a product is used.
b. The item is packed and returned with any other packing material.

5. Replacement of a product will be subject to availability of the product on the website at that time.
6. The customer could exchange the product with a new pack of the same product or any other product of the same or higher value.

2. RETURN PROCESS:

To return an item, please contact nurtural.store to initiate the return and shipping of the same. Please keep the product in its original condition, with brand outer box, MRP tags attached for a successful refund/exchange.

3. CANCELLATION POLICY:

The Nurtural Store reserves the right to cancel or refuse to accept any order placed due to various reasons like non availability of stock, pricing errors, factual errors or problems identified with the personal / financial details provided by the customer.

4. REFUNDS:

In the event the return of a product is duly accepted, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Orders paid online will be refunded within 7-21 working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

5 EXCEPTIONS:

There are items which cannot be returned or exchanged. Please contact nurtural.store for more details.

For defective or damaged products, please contact nurtural.store to arrange a refund or exchange.

6. QUESTIONS:

If you have any questions concerning our return policy, please contact us at via

 https://nurtural.store/faqs
or
 or  (+91) 97899 35886
or
 write@nurtural.store